Frequently Asked Questions

What if I need to cancel my appointment?


I understand the need for flexibility in my clients’ hectic schedules and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 36 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 36 hours in advance to avoid a 50% charge for these services. Prepayment is required upon booking your next appointment.




What if I am late to my appointment?


I will do my best to accommodate but if you are more than 10 minutes late it is likely that I will have to reschedule you as I book my clients back to back and it would cause me to run behind for the rest of the day. If you are rescheduled the cancellation policy will apply. It is best to try to arrive 10 minutes early as sometimes parking can be difficult.




May I bring my children to my appointment?


As much as we love kids, the salon has a strict “no children” policy. It is strictly for safety and liability reasons. The salon is not a great place for kids since we have chemicals, hot tools, and sharp scissors about. We ask that you leave them at home with a loved one so you can enjoy your time and know that they are safe.




Why do I need a consultation?


If i have never done your hair before, it is important for you to come in so I can go over with you your hair history, goals, timing, maintenence schedule, and budget. I will ask you a series of questions, analyze your hair, and discuss the direction you are wanting to go with your hair. Keeping the integrity of your hair is of utmost importance to me and I will not do anything I do not feel comfortable with if I feel like your hair cannot handle it. I always create a plan for my clients, not only for their first appointment with me but for our second and third appointments as well.




Why does my hair look gold or brassy after a while?


Anytime you lighten your hair, the lightener is going in and breaking down the pigment within the hair shaft. This exposes anything lying underneath your natural hair color. With natural brunettes, it will expose red and orange tones until you lift further to expose gold. In natural blondes you will most likely expose gold as you lift. Once you are at the desired lifted level, I will go in and cancel out any unwanted tones to create the perfect shade of blonde we’ve previously decided on together. This is why blonding often takes multpile sessions as there can be quite a few stages to get through before achieving the blonde you want. Toners will last between 4-8 weeks with 5 or 6 being more typical. After that amount of time, your gold/brassy pigment will return and it is time for a touch-up.




How do I care for my new hair color?


I always recommend washing your hair in cool or lukewarm water as hot temperatures will open up the cuticle of the hair shaft and cause color molecules to fall out. Since it raises the cuticle, hair will appear frizzy and unmanageable. Cold water smooths down the cuticle and creates shine. In most cases it is best to go home with a product regimen recommended by your stylist as they know your hair type and products they used to achieve your look. There are so many different haircare lines out there and most drug store shampoos contain harsh ingredients and detergents that will strip your color right out. As professionals we have taken product knowledge classes to ensure you take home the right products for your hair. Taking home haircare is like insurance for your new hair color investment. I also ask my clients to turn down the heat on their hot tools and blow dry only when necessary. It is important to give your hair a break from time to time as excessive hot tool use can create damage and split ends